Delivery and returns faq

We make it a point of honor to respect your privacy, so be assured that the Delivery will always be made with discretion, whether at your home, place of work or any other address located in France.

Deliveries are made in letter format with tracking by la poste

Pour toutes les questions relatives à votre envoi, numéro de suivi, etc : [email protected]

PACKAGING

All our orders are packaged in a cardboard parcel bearing no brand names. Furthermore, no indication of the contents is given on the outer packaging of the parcel, only the carrier's label is present. Consequently, no one other than you will be able to know what the package contains.

BRUITS

We pack our products with the utmost care.

Find below the frequently asked questions:

FAQ DELIVERIES

Comment obtenir mon numéro de suivi ?

Nous tentons d’automatiser le process en ce sens, mais ce n’est pas au point. Pour toutes les questions relatives à votre envoi : [email protected]

In how many days are deliveries made?

For logistical reasons, the Standard Delivery option provides for delivery within 7 to 21 days.

What happens if I am absent when the delivery man passes by?

All orders are delivered to the delivery address that you will have indicated. If our carrier is unable to deliver your order, two more attempts will be made. If our carrier is still unable to deliver your order, he will then indicate where and when you can collect your package.

How can I be assured that the delivery will be carried out with discretion?

We make it a point of honor to respect your privacy, so be assured that the Delivery will always be made with discretion, whether at your home, place of work or any other address located in France.

What are the normal delivery times?

All orders are delivered to the delivery address that you will have indicated. If our carrier is unable to deliver your order, two more attempts will be made. If our carrier is still unable to deliver your order, he will indicate where and when you can collect your package.

Who do I contact if I have questions about a delivery?

Vous pouvez contacter notre service dédié à l’adresse suivante : [email protected]

FAQ Returns

What is your policy on product returns?

Si vous n’êtes pas entièrement satisfait(e) de votre achat, vous disposez de 14 jours à compter de la date d’achat initiale pour retourner les produits afin d’être remboursé(e). Veuillez noter que les produits retournés ne doivent pas avoir été utilisés, être dans le même état que lorsque vous les avez reçus et être retournés dans leur emballage d’origine.Si pour une raison ou une autre vous n’êtes pas satisfait(e) de votre achat, veuillez prendre contact avec notre Service Client qui vous prendra en charge en y ajoutant votre RIB. Notre Service Client est joignable à l’adresse suivante: [email protected]

What are the repayment terms?

Refunds are credited directly to the credit card / Paypal account used to make the purchase. Refunds will be made within 14 days of receipt of the returned products.

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